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Privacy Policy

 

Our Commitment to Privacy

At Chariton Valley Electric Cooperative, Inc., confidentiality is very important to us. As we continue to improve and expand our services and delivery channels, we recognize our members' need and desire to preserve their privacy and confidentiality. Chariton Valley Electric Cooperative, Inc. recognizes the trust you have placed in us and are committed to safeguarding the privacy of our member’s information. The following policy affirms our continued commitment to preserving member confidentiality.


The Information We Collect

We receive and retain information about our members through many sources:

  • Information we receive from you on applications or other forms;

  • Information about your transactions with us, our affiliates or others; and

  • Information we receive from a consumer-reporting agency.


The Way We Use Information

We limit the use and collection of nonpublic personal information to that which is necessary to maintain and administer financial services. We do not share this information with outside parties unless:

  • The information is provided to help complete a member-initiated transaction (such as credit reporting agencies, document processing companies, etc.);

  • The member has requested it;

  • The disclosure is required by law (e.g., subpoena, investigation of fraudulent activity, etc.); or

  • The disclosure is required by banking regulations (e.g., Fair Lending Reporting Act, Home Mortgage Disclosure Act).

When member information is provided to any of the third parties mentioned above, that third party must agree to adhere to privacy principles that provide for keeping such information confidential.


Limiting Employee Access to Information

Chariton Valley Electric Cooperative, Inc. limits employee access to member information to those with a business reason for knowing such information. All of our employees are educated on the importance of confidentiality and member privacy. Any employee that violates the financial privacy of our members will be subject to appropriate disciplinary measures and possible termination.


Protection of Information via Established Security Procedures

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information.


Maintaining Accurate Information

We have established procedures so that our members' financial information is accurate, current and complete in accordance with reasonable commercial standards. Chariton Valley Electric Cooperative, Inc. will respond to requests to correct inaccurate information in a timely manner.

At Chariton Valley Electric Cooperative, Inc., we value our member/consumer relationships. We want you to understand how we use the information you provide and our commitment to ensuring your personal privacy. If you have any questions about how Chariton Valley Electric Cooperative, Inc. protects your information, please contact us at 641 932-7126 or 800-475-1702.

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Contact Us

2090 Hwy 5 South

PO Box 486  | Albia, IA 52531

(641) 932-7126 | (800) 475-1702

Fax: (844) 605-1882

Office hours: 8:00 AM - 4:30 PM M-F


 

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ALBIA WEATHER

Chariton Valley Electric Cooperative, Inc. is an Equal Opportunity Employer

©2025 Chariton Valley Electric Cooperative, Inc. All Rights Reserved.

  • Your Cooperative
    • About Us
      • About CVEC & History
      • Board of Directors
        • Directors and Bios
        • Director Elections
        • Board Meeting Information
      • Employees
      • Service Territory
      • Governance & Document Center
        • Bylaws and Articles of Incorporation
        • Complaint Procedures
        • Environmental, Social & Governance Report
        • Form 990
        • Privacy Policy
        • Statement of Nondiscrimination
        • Tariff
      • Annual Meeting
      • Newsletter
      • 2025 Rate Adjustment
    • Community
      • Community Programs
      • Economic Development
      • Legislation
      • Scholarships
      • Youth Tour
      • News
  • Your Membership
    • My Account
      • Manage My Bill
      • Create New Profile
      • Fee Information
      • Report an Outage
      • Start, Stop or Transfer Service
        • Apply for Service Online
      • Utility Bill Breakdown
      • Questions About Your Bill
    • Member Benefits
      • Patronage
      • Discounts, Perks and Products
        • Co-op Connections
        • Products
  • Safety
    • Safety Practices
      • Grain Bin Clearance Information
      • 811 - Call Before You Dig
      • Right-of-Way Maintenance
    • Safety Awareness
      • Safety Demonstrations
      • Energizing Safety
      • Safe Electricity
      • Safety Quiz
  • Energy Resources
    • Renewable Choices
      • Electric Vehicles
      • Go Green
      • Solar
      • Energy Mix
    • Resources and Savings
      • Energy Efficiency Rebates
      • Together We Save
      • Iowa Energy Office
      • Electrical Safety Foundation International
  • Careers
  • Operation Round Up
    • About ORU
    • ORU Guiding Documents
    • How to Apply for ORU Funds
    • How to Opt In or Out
    • ORU Awardees