Privacy Policy

Our Commitment to Privacy

At Chariton Valley Electric Cooperative, Inc. (“CVEC”, “Cooperative”, “we”, “us”, or “our”), confidentiality and the protection of our members’ personal information are very important to us. As we continue to improve and expand our services and communication channels, we recognize our members' need and desire to preserve their privacy and confidentiality.

Chariton Valley Electric Cooperative, Inc. recognizes the trust you have placed in us and are committed to safeguarding the privacy of our member’s information entrusted to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances under which we may disclose it.

The Information We Collect

We may receive and retain information about our members through a variety of sources, including:

Information you provide to us on applications, forms, account registrations, service requests, surveys, or other communications;
Information about your transactions and interactions with CVEC;
Information provided by consumer-reporting agencies, when applicable;
Contact information, including your name, mailing address, email address, and telephone or mobile phone number; and
Information you provide when you sign up to receive communications from CVEC, including text messages.

The types of information we collect depend on the services and communications you use and the nature of your relationship with CVEC.

How We Use Information

We use information we collect for legitimate business and member-service purposes including but not limited to:

Establish, maintain, and service member accounts;
Process payments and other member transactions;
Provide electric service and related services;
Communicate with members regarding their accounts, service, outages, programs, events, and other cooperative-related information;
Respond to questions, requests, and customer-service inquiries;
Provide communications that a member has requested or opted in to receive;
Administer programs, services, and member benefits;
Maintain accurate account and member records;
Comply with applicable laws, regulations, and legal requirements; and
Protect the security and integrity of our systems and information.

We limit the collection and use of nonpublic personal information to information reasonably necessary to conduct our business and provide services to our members.

Text Messaging and Mobile Information

If you choose to provide your mobile telephone number and opt in to receive text messages from CVEC, we may use your mobile number to send the types of text messages for which you have provided consent. These messages may include account notifications, service-related communications, outage information, reminders, alerts, program information, or other communications described at the time of enrollment.

Your consent to receive text messages is not a condition of purchasing or receiving electric service from CVEC.

We do not sell, rent, or share your mobile telephone number or your text messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and text messaging consent may be disclosed or shared only as necessary to provide the requested messaging service, comply with applicable law, protect our rights or members, or support the operation of our communications systems. Service providers that assist us with communications or other business functions are required to protect information provided to them and may use it only for authorized purposes.

Message and data rates may apply depending on your mobile carrier and service plan. Message frequency will vary depending on the type of communications for which you have enrolled.

You may opt out of text messages at any time by following the instructions provided in the applicable text messaging program terms.

When We May Share Information

We do not share members’ personal information with outside parties except as permitted or required for legitimate business purposes, including when:

The information is provided to help complete a member-initiated transaction or provide a requested service;
The member has requested or authorized the disclosure;
The disclosure is necessary for service providers or vendors performing services on CVEC’s behalf;
The disclosure is required or permitted by applicable law, regulation, court order, subpoena, or governmental investigation;
The disclosure is necessary to detect, prevent, or address fraud, security, or technical issues; or
The disclosure is otherwise permitted by law.

When member information is provided to a third-party service provider, we expect that provider to maintain appropriate safeguards and use the information only for authorized business purposes.

CVEC does not share mobile information or text messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

Limiting Employee Access to Information

CVEC limits employee access to member information to employees who have a legitimate business reason for accessing that information.

Our employees are educated about the importance of confidentiality and member privacy. Employees who violate privacy or confidentiality requirements may be subject to appropriate disciplinary measures, up to and including termination.

Protection of Information

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, CVEC maintains physical, electronic, and managerial safeguards designed to protect the information entrusted to us.

Although no method of transmitting or storing information can be guaranteed to be completely secure, we take reasonable measures to protect member information from unauthorized access, use, alteration, or disclosure.

Maintaining Accurate Information

We maintain procedures designed to ensure our members' information is accurate, current, and complete in accordance with reasonable commercial standards.

If you believe information we maintain about you is inaccurate or incomplete, please contact us. We will make reasonable efforts to review and correct inaccurate information in a timely manner when appropriate.

Changes to This Privacy Policy

CVEC may update this Privacy Policy from time to time to reflect changes in our services, communication practices, legal requirements, or privacy practices. When changes are made, the updated policy will be posted through our appropriate communication channels.

Questions About Privacy

At Chariton Valley Electric Cooperative, Inc., we value our member relationships and want you to understand how we use the information you provide and our commitment to protecting your privacy.

If you have questions about this Privacy Policy or how Chariton Valley Electric Cooperative, Inc. protects your information, please contact us:

Chariton Valley Electric Cooperative, Inc.
641 932-7126
800-475-1702

SMS Terms & Conditions

Privacy Policy

Our Commitment to Privacy

The Information We Collect

We may receive and retain information about our members through a variety of sources, including:

Information you provide to us on applications, forms, account registrations, service requests, surveys, or other communications;

Information about your transactions and interactions with CVEC;

Information provided by consumer-reporting agencies, when applicable;

Contact information, including your name, mailing address, email address, and telephone or mobile phone number; and

Information you provide when you sign up to receive communications from CVEC, including text messages.

The types of information we collect depend on the services and communications you use and the nature of your relationship with CVEC.

How We Use Information

We use information we collect for legitimate business and member-service purposes including but not limited to:

Establish, maintain, and service member accounts;

Process payments and other member transactions;

Provide electric service and related services;

Communicate with members regarding their accounts, service, outages, programs, events, and other cooperative-related information;

Respond to questions, requests, and customer-service inquiries;

Provide communications that a member has requested or opted in to receive;

Administer programs, services, and member benefits;

Maintain accurate account and member records;

Comply with applicable laws, regulations, and legal requirements; and

Protect the security and integrity of our systems and information.

We limit the collection and use of nonpublic personal information to information reasonably necessary to conduct our business and provide services to our members.

Text Messaging and Mobile Information

Your consent to receive text messages is not a condition of purchasing or receiving electric service from CVEC.

We do not sell, rent, or share your mobile telephone number or your text messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

Message and data rates may apply depending on your mobile carrier and service plan. Message frequency will vary depending on the type of communications for which you have enrolled.

You may opt out of text messages at any time by following the instructions provided in the applicable text messaging program terms.

When We May Share Information

We do not share members’ personal information with outside parties except as permitted or required for legitimate business purposes, including when:

The information is provided to help complete a member-initiated transaction or provide a requested service;

The member has requested or authorized the disclosure;

The disclosure is necessary for service providers or vendors performing services on CVEC’s behalf;

The disclosure is required or permitted by applicable law, regulation, court order, subpoena, or governmental investigation;

The disclosure is necessary to detect, prevent, or address fraud, security, or technical issues; or

The disclosure is otherwise permitted by law.

When member information is provided to a third-party service provider, we expect that provider to maintain appropriate safeguards and use the information only for authorized business purposes.

CVEC does not share mobile information or text messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

Limiting Employee Access to Information

CVEC limits employee access to member information to employees who have a legitimate business reason for accessing that information.

Our employees are educated about the importance of confidentiality and member privacy. Employees who violate privacy or confidentiality requirements may be subject to appropriate disciplinary measures, up to and including termination.

Protection of Information

To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, CVEC maintains physical, electronic, and managerial safeguards designed to protect the information entrusted to us.

Although no method of transmitting or storing information can be guaranteed to be completely secure, we take reasonable measures to protect member information from unauthorized access, use, alteration, or disclosure.

Maintaining Accurate Information

We maintain procedures designed to ensure our members' information is accurate, current, and complete in accordance with reasonable commercial standards.

If you believe information we maintain about you is inaccurate or incomplete, please contact us. We will make reasonable efforts to review and correct inaccurate information in a timely manner when appropriate.

Changes to This Privacy Policy

CVEC may update this Privacy Policy from time to time to reflect changes in our services, communication practices, legal requirements, or privacy practices. When changes are made, the updated policy will be posted through our appropriate communication channels.

Questions About Privacy

At Chariton Valley Electric Cooperative, Inc., we value our member relationships and want you to understand how we use the information you provide and our commitment to protecting your privacy.

If you have questions about this Privacy Policy or how Chariton Valley Electric Cooperative, Inc. protects your information, please contact us:

Chariton Valley Electric Cooperative, Inc. 641 932-7126 800-475-1702

Chariton Valley Electric Cooperative, Inc.
641 932-7126
800-475-1702