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Complaint Procedures

Complaint Procedures

The Iowa Utilities Board has issued an order adopting rules for RMU 89-24, “Complaint Procedures”.  This requires the following process.

If any consumer-member of Chariton Valley Electric Cooperative, Inc. is in need of assistance concerning the electric rate, billing process, quality of service, employees, etc., please call Chariton Valley Electric Cooperative, Inc. at 641 932-7126 or 800 475-1702 anytime between 8:00 a.m. and 4:30 p.m., Monday through Friday - or write the cooperative at P.O. Box 486, Albia, IA 52531-0486.

If your complaint is related to Chariton Valley Electric Cooperative, Inc., service rather than its rates - and the cooperative does not resolve your complaint - you may contact the Iowa Utilities Board toll-free at 877-565-4450.  You also may write the Iowa Utilities Board at 1375 E. Court Avenue, Room 69, Des Moines, IA 50319-0069, or send an e-mail to customer@iub.iowa.gov.  Low income customers also may be eligible for free legal assistance from Iowa Legal Aid at 800-532-1275.

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Contact Us

2090 Hwy 5 South

PO Box 486  | Albia, IA 52531

(641) 932-7126 | (800) 475-1702

Fax: (844) 605-1882

Office hours: 8:00 AM - 4:30 PM M-F


 

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ALBIA WEATHER

Chariton Valley Electric Cooperative, Inc. is an Equal Opportunity Employer

©2023 Chariton Valley Electric Cooperative, Inc. All Rights Reserved.

  • Your Cooperative
    • About Us
      • About CVEC & History
      • Board of Directors
        • Directors and Bios
        • Director Elections
        • Board Meeting Information
      • Employees
      • Service Territory
      • Governance & Document Center
        • Bylaws and Articles of Incorporation
        • Complaint Procedures
        • Environmental, Social & Governance Report
        • Form 990
        • Privacy Policy
        • Statement of Nondiscrimination
        • Tariff
      • Annual Meeting
    • Community
      • Community Programs
      • Economic Development
      • Legislation
      • Scholarships
      • Youth Tour
  • Your Membership
    • My Account
      • Pay My Bill
      • Create New Profile
      • Fee Information
      • Report an Outage
      • Service Requests
      • Printable Membership Application
      • Utility Bill Breakdown
      • Questions About Your Bill
    • Member Benefits
      • Patronage
      • Discounts, Perks and Products
        • Co-op Connections
        • Products
  • Safety
    • Grain Bin Clearance Information
    • 811 - Call Before You Dig
    • Right-of-Way Maintenance
    • Safety Demonstrations
    • Resources
      • Energizing Safety
      • Electrical Safety Foundation International
      • Safe Electricity
      • Safety Quiz
  • Energy Resources
    • Electric Vehicles
    • Energy Efficiency Rebates
    • Go Green
    • Iowa Energy Center
    • National Renewable Energy Laboratory - NREL
    • PVWatts Calculator
    • Energy Mix
    • Solar
      • Solar PV Energy Guide
    • Together We Save
  • Careers
  • Operation Round Up
    • ORU Guiding Documents
    • ORU Foundation Board
    • How to Apply for ORU Funds
    • How to Opt Out
    • ORU Awardees