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  • REPORT AN OUTAGE: 1-800-475-1702
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Complaint Procedures

The Iowa Utilities Commission has issued an order adopting rules for RMU 89-24, “Complaint Procedures”.  This requires the following process.

If any consumer-member of Chariton Valley Electric Cooperative, Inc. is in need of assistance concerning the electric rate, billing process, quality of service, employees, etc., please call Chariton Valley Electric Cooperative, Inc. at 641 932-7126 or 800 475-1702 anytime between 8:00 a.m. and 4:30 p.m., Monday through Friday - or write the cooperative at P.O. Box 486, Albia, IA 52531-0486.

If your complaint is related to Chariton Valley Electric Cooperative, Inc., service rather than its rates - and the cooperative does not resolve your complaint - you may contact the Iowa Utilities Commission toll-free at 877-565-4450.  You also may write the Iowa Utilities Commission at 1375 E. Court Avenue, Room 69, Des Moines, IA 50319-0069, or send an e-mail to customer@iuc.iowa.gov.  Low income customers also may be eligible for free legal assistance from Iowa Legal Aid at 800-532-1275.

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Contact Us

2090 Hwy 5 South

PO Box 486  | Albia, IA 52531

(641) 932-7126 | (800) 475-1702

Fax: (844) 605-1882

Office hours: 8:00 AM - 4:30 PM M-F


 

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ALBIA WEATHER

Chariton Valley Electric Cooperative, Inc. is an Equal Opportunity Employer

©2025 Chariton Valley Electric Cooperative, Inc. All Rights Reserved.

  • Your Cooperative
    • About Us
      • About CVEC & History
      • Board of Directors
        • Directors and Bios
        • Director Elections
        • Board Meeting Information
      • Employees
      • Service Territory
      • Governance & Document Center
        • Bylaws and Articles of Incorporation
        • Complaint Procedures
        • Environmental, Social & Governance Report
        • Form 990
        • Privacy Policy
        • Statement of Nondiscrimination
        • Tariff
      • Annual Meeting
      • Newsletter
      • 2025 Rate Adjustment
    • Community
      • Community Programs
      • Economic Development
      • Legislation
      • Scholarships
      • Youth Tour
      • News
  • Your Membership
    • My Account
      • Manage My Bill
      • Create New Profile
      • Fee Information
      • Report an Outage
      • Start, Stop or Transfer Service
        • Apply for Service Online
      • Utility Bill Breakdown
      • Questions About Your Bill
    • Member Benefits
      • Patronage
      • Discounts, Perks and Products
        • Co-op Connections
        • Products
  • Safety
    • Safety Practices
      • Grain Bin Clearance Information
      • 811 - Call Before You Dig
      • Right-of-Way Maintenance
    • Safety Awareness
      • Safety Demonstrations
      • Energizing Safety
      • Safe Electricity
      • Safety Quiz
  • Energy Resources
    • Renewable Choices
      • Electric Vehicles
      • Go Green
      • Solar
      • Energy Mix
    • Resources and Savings
      • Energy Efficiency Rebates
      • Together We Save
      • Iowa Energy Office
      • Electrical Safety Foundation International
  • Careers
  • Operation Round Up
    • About ORU
    • ORU Guiding Documents
    • How to Apply for ORU Funds
    • How to Opt In or Out
    • ORU Awardees