CVEC ALERTS MEMBERS OF IOWA’S WINTER MORATORIUM ENDING APRIL 1
Iowa’s annual winter moratorium ends April 1, 2021. CVEC urges energy assistance members, currently protected from service disconnection, to contact our office immediately at 641-932-7126 to discuss payment options and avoid disconnection that could begin as soon as April 2, 2021. Under Iowa’s winter moratorium law, members who qualify for the Low-Income Home Energy Assistance Program (LIHEAP) or Weatherization Assistance Program are protected from shutoff of electric service from November 1 to April 1. Please know, CVEC is willing to work with our members who have fallen behind on payments to find an agreeable solution as disconnection of service is always a last resort.
Below are several services and programs designed to help those who are struggling to pay their electric bills:
Those who have fallen behind on their accounts may be eligible to enter into a reasonable payment agreement with CVEC to pay the accumulated debt over time and maintain electric service. If you are past-due on your account, contact one of CVEC’s Member Service Representatives immediately to discuss payment plan terms.
For members with tight budgets, seasonally high electric bills can cause financial strife. CVEC offers “levelized billing” or “budget billing” payment options which ensure consistent electric bills month-to-month, making it easier to budget and anticipate. If your home utilizes electric heat and/or air-conditioning, this is a great way to avoid those larger seasonal bills that can fluctuate dramatically with changes in the weather. To enroll in this billing option, contact CVEC’s billing department.
State of Iowa Resources
CVEC also encourages anyone who has fallen behind on payments to contact the appropriate Community Action Agency regarding eligibility for the Low-Income Home Energy Assistance Program (LIHEAP). LIHEAP is a federally funded program that provides a one-time per year payment to assist with household heating costs for eligible households. LIHEAP funds are limited,and are accepted on a first-come, first-serve basis. However, applications are still being accepted until April 30, 2021. A federally funded Home Weatherization Program is also available from the Iowa Bureau of Energy Assistance, which provides long-term financial relief by improving energy efficiency in homes and educating consumers about energy consumption.
The rental agreement between landlords and tenant(s) should include which utilities are paid by the landlord, and which are paid by the tenant.
If the utilities are in the tenant’s name, they are responsible for the bills/fees. CVEC keeps records and documentation to show who is/was living at the location.
If the utilities are in the landlord’s name and the tenant(s) are paying the landlord directly for the utilities, the landlord is ultimately responsible for the bills/fees. The reason for this is the landlord’s name is on the account for the location, not the tenants.
As always, it is best to keep making payments to the maximum extent possible during the winter moratorium when CVEC is prohibited from disconnecting your service. Making payments during this period creates “good will” and keeps the problem from getting worse.
CVEC’s Member Service Representatives are available to assist members with questions regarding utility service disconnection and/or other issues. Call toll-free at 800-475-1702 or 641-932-7126.